Frequently Asked Questions

Peoria Cleaning Pros offers residential and commercial cleaning services throughout the Peoria area and surrounding Central Illinois communities.

Services may include deep cleaning, recurring maintenance cleaning, move in and move out cleaning, heavy duty cleaning, post renovation cleaning, commercial cleaning, and select additional services.

We serve Peoria, East Peoria, and surrounding Central Illinois communities. Availability can vary by location and schedule, so contact us with your address if you are unsure whether we currently service your area.

Peoria Cleaning Pros works with experienced cleaning professionals who are screened before being approved to accept cleaning appointments through our network.

We work to match each appointment with a cleaning professional who is appropriate for the service, location, schedule, and scope of work.

Yes. We provide both residential and commercial cleaning. Commercial services are customized to the facility, cleaning frequency, access requirements, and scope of work.

You can start through our online booking form or contact our office directly. We will ask for details about your property and the type of cleaning you need so we can provide an appropriate estimate and scheduling options.

Book a cleaning online

Pricing depends on several factors, including the size of the property, service type, number of bedrooms and bathrooms, overall condition, requested additional services, and the amount of work required.

You can use our online booking form to begin your estimate or contact us for help.

Estimates are based on the information provided before the appointment. If the property condition or requested scope is significantly different when the cleaning professional arrives, we may contact you before additional work is completed.

Any significant change to the service or price should be discussed before proceeding with additional work.

Yes. New residential clients generally begin with a Deep Cleaning before transitioning into recurring Standard Maintenance Cleaning.

Starting with a deeper reset allows future maintenance cleanings to focus on keeping the home consistently clean.

Yes, depending on the service and availability. Additional services may include interior windows, inside the oven, inside the refrigerator, and laundry.

Please request additional services before the appointment whenever possible because they may require additional time and affect the final price.

A Deep Cleaning is a more detailed initial cleaning designed to address buildup and areas that need extra attention.

Maintenance Cleaning is intended for homes that have already received a Deep Cleaning and are being professionally cleaned on a recurring schedule.

Yes. Interior refrigerator and oven cleaning can be added to eligible services for an additional charge. Please request these before your cleaning so we can allow enough time for the appointment.

We offer interior window cleaning as an additional service. Exterior window cleaning is not currently offered.

If the exact number of windows is not known ahead of time, they may be counted at the property and the price adjusted accordingly.

Routine surface cleaning of tile areas may be included depending on the service selected.

Detailed grout cleaning, grout restoration, whitening, sealing, and deep stain removal are not included in our standard cleaning services unless specifically quoted and approved in advance.

Our cleaning professionals do not move heavy furniture or items that cannot be safely moved by one person.

If you would like an area underneath a heavy item cleaned, please have the item safely moved before the cleaning begins.

We can empty normal household trash bins as part of an applicable cleaning service, but our cleaning professionals do not transport household trash, construction debris, unwanted furniture, or other discarded property away from the premises.

No. You are hiring us to clean.

However, picking up excessive clutter, clothing, toys, dishes, and personal belongings can help the cleaning professional access more surfaces and spend more of the appointment focused on cleaning.

Cleaning professionals generally arrive with the standard cleaning supplies and equipment needed for the appointments they accept.

If you have a specific product preference, allergy, sensitive surface, or special instruction, please let us know before the appointment so we can confirm what can be accommodated.

Please secure cash, medications, important documents, valuables, delicate collectibles, and unusually fragile items before the cleaning begins.

Let us know about any damaged, unstable, antique, or especially delicate surfaces or items that require special care.

Please let us know if pets will be in the home during your cleaning.

Friendly pets may be fine depending on the situation, but animals that are anxious, protective, likely to escape, or likely to interfere with the cleaning should be safely secured before the cleaning professional arrives.

No. Many clients are not home during their cleaning.

You can provide approved access instructions such as a key, lockbox, door code, property manager access, or another arrangement confirmed with our office.

Clients are responsible for making sure the cleaning professional can safely access the property at the scheduled time.

If access is unavailable, the appointment may be delayed, shortened, rescheduled, or otherwise affected.

Our standard office and cleaning hours are Monday through Friday from 8:00 AM to 5:00 PM.

Some off hour cleaning arrangements may be available depending on the client, property, cleaner availability, and service type. Contact us if you need a different cleaning window.

Yes. We understand that schedules change. Please contact us as early as possible if you need to move an appointment.

We ask for at least 24 hours notice whenever possible. Late cancellations or changes may be subject to applicable cancellation policies.

Peoria Cleaning Pros uses cash free payment. A valid payment card is required for service.

Your card may be authorized before the scheduled appointment, and the final charge is processed according to the confirmed cleaning price and any approved additional services.

If the property condition is significantly different from what was described when the service was booked, the cleaning professional should contact our office.

We may discuss the condition with you and determine whether the scope, timing, or price needs to be adjusted before additional work is completed.

Please contact Peoria Cleaning Pros as soon as possible. We want to understand what happened and review the concern while the details are still fresh.

We may request photos or additional information so we can determine the appropriate next step.

Cleaning professionals may take before and after photos to document the condition of the property, confirm completed work, communicate with our office, and help resolve questions about the cleaning scope or property condition.

These photos are primarily used for service documentation and quality control.

You can review our complete Service Terms and Client Agreement online.

View Service Terms & Client Agreement

Depending on availability, recurring residential cleaning may be scheduled weekly, every other week, or monthly.

We can help determine which schedule makes the most sense for your home and cleaning needs.

Yes. Eligible recurring residential clients can participate in the Peoria Cleaning Pros Rewards Program and earn points through completed cleanings and other qualifying activities.

Learn about Peoria Cleaning Pros Rewards

Yes, subject to availability. Contact our office if you need to change your cleaning day, frequency, or other recurring service details.

We recommend reaching out as early as possible because availability may be limited on certain days.

Yes. We work with businesses and commercial facilities that need recurring professional cleaning.

The cleaning plan is based on your facility, priorities, access requirements, cleaning frequency, and agreed scope of work.

Commercial pricing depends on factors such as facility size, number of restrooms and offices, frequency, floor care needs, requested tasks, property condition, and access requirements.

For many facilities, we recommend a walkthrough before preparing a proposal.

Possibly. Tell us your operating hours and preferred access times during the walkthrough or inquiry process.

We will review cleaner availability and confirm the schedule that can be supported before service begins.

Contact our team with your business name, facility address, desired cleaning frequency, and a brief description of the space.

Contact Peoria Cleaning Pros

No. Our cleaning professionals do not clean or handle human or animal waste, blood, urine, feces, or other potentially hazardous biological material.

These situations may require a company specifically trained and equipped for biohazard cleanup.

For the safety of the cleaning professional, active pest infestations should be professionally treated before cleaning.

If there has recently been an infestation, we may ask for confirmation that treatment has been completed and that the property is safe to enter before scheduling the cleaning.

We may be able to provide post renovation cleaning once active construction is complete and the property is safe for cleaning.

The scope should be discussed in advance because construction dust and residue often require more time and a different cleaning approach than a standard residential cleaning.

Some heavier condition homes may be appropriate for our Heavy Duty Cleaning service. The property condition should be described accurately when requesting service so we can determine whether the job fits the services we provide.

Photos, additional information, or an onsite review may be requested before confirming the appointment.