Service Terms and Client Agreement

By booking, scheduling, confirming, or otherwise authorizing a cleaning service with Peoria Cleaning Pros, the client acknowledges that they have reviewed and agree to these Service Terms and Client Agreement.

These terms apply to services booked directly with Peoria Cleaning Pros, including residential, recurring, deep cleaning, move in, move out, turnover, post renovation, and commercial cleaning services when applicable.

Prices provided before service are based on the information available at the time of booking, including the size of the property, service type, requested add ons, and the condition described by the client.

Estimates are subject to confirmation based on the actual condition and scope of the property when our cleaning professional arrives.

Peoria Cleaning Pros requires a valid payment card for cleaning services.

The payment method may be authorized before the scheduled service. Final charges are based on the confirmed service price, approved additional services, and any authorized adjustments to the cleaning scope.

Clients are responsible for ensuring that their payment information is current and valid.

Cleaning services are completed according to the service type and scope selected at the time of booking.

Different cleaning services include different tasks. A recurring cleaning, deep cleaning, move in cleaning, move out cleaning, commercial cleaning, or post renovation cleaning should not be assumed to include every possible cleaning task.

Clients should notify Peoria Cleaning Pros before the appointment if there are specific priority areas or additional services they would like included.

For the safety of our cleaning professionals and to help prevent damage to the property, some tasks are not included in our standard cleaning services.

• We do not move heavy furniture or other items that cannot be safely moved by one cleaning professional.
• We do not transport household trash or personal property away from the premises.
• We do not provide exterior window cleaning.
• We do not clean or handle human or animal waste, blood, urine, feces, or other potentially hazardous biological material.
• We do not provide pest removal or cleaning in an active infestation unless the issue has been professionally treated and the property is safe to enter.
• We do not perform restoration work or repairs.

Some cleaning tasks are available as additional services and must be requested or approved separately.

• Inside Oven Cleaning: Available as an additional service.
• Inside Refrigerator Cleaning: Available as an additional service.
• Laundry: Available when specifically requested and confirmed.
• Interior Windows: Available when requested and priced separately.

Additional services may increase the total service price and the amount of time needed to complete the cleaning.

Interior window cleaning may be added to an eligible cleaning service. Windows may be counted at the property when the final number is not known in advance.

Interior window cleaning may include accessible interior glass, frames, sills, and ledges depending on the service selected.

Exterior window cleaning is not offered.

Routine surface cleaning of tile areas may be included when applicable to the selected cleaning service.

Detailed grout cleaning, grout restoration, grout whitening, grout sealing, and deep stain removal are not included in our standard cleaning services unless specifically quoted and approved in advance.

The client is responsible for providing safe and timely access to the property at the scheduled cleaning time.

Access instructions, keys, entry codes, lockbox information, or other necessary details should be provided before the appointment.

If the cleaning professional cannot access the property, the appointment may be delayed, shortened, rescheduled, or otherwise affected.

Clients are responsible for providing accurate information about the property and any conditions that may affect the cleaning.

The property should have working utilities, including running water and electricity, unless otherwise arranged in advance.

Clients should secure valuables, important documents, fragile items, medication, cash, and other sensitive personal property before the cleaning begins.

Areas that are unsafe, inaccessible, excessively cluttered, or obstructed may not be cleaned.

We understand that pets are part of the family. Clients should let us know about pets in the home before the appointment.

For the safety of the pet and the cleaning professional, pets that may interfere with the cleaning or become anxious around unfamiliar people or equipment should be safely secured.

Pet waste cleanup is not included in our cleaning services.

Cleaning professionals may take before and after photos to document the condition of the property, confirm the completed work, communicate with our office, and help resolve questions regarding the cleaning scope or property condition.

Photos are intended for service documentation and quality control unless separate permission has been obtained for another use.

If you have a concern about your cleaning, please contact Peoria Cleaning Pros as soon as possible so our team can review the issue.

When appropriate, we may request photos or additional information to better understand the concern and determine the appropriate next step.

Our cleaning professionals are expected to use reasonable care while working in your property.

Clients should inform us before service about fragile, damaged, unstable, valuable, antique, or unusually delicate items and surfaces.

Peoria Cleaning Pros should be notified promptly if the client believes damage occurred during a cleaning so the situation can be reviewed.

Peoria Cleaning Pros is not responsible for preexisting damage, normal wear and tear, improperly installed items, unstable fixtures, or damage caused by deterioration or conditions that were not reasonably apparent before cleaning.

Clients may contact Peoria Cleaning Pros if they need to change the requested cleaning scope, add services, update access instructions, or make other changes to an upcoming appointment.

Changes are subject to availability and may affect the price or amount of time required for the appointment.

Peoria Cleaning Pros may update these Service Terms and Client Agreement from time to time. The version published on our website will apply to services booked after the updated terms become effective.

By booking or authorizing a cleaning appointment with Peoria Cleaning Pros, the client confirms that they understand and agree to these Service Terms and Client Agreement.