Privacy Policy

Peoria Cleaning Pros is committed to protecting your privacy. This Privacy Policy explains what
information we collect, how we use it, and the choices you have regarding your personal
information.

By using our website, booking services, or interacting with us in any way, you agree to the
practices described in this Privacy Policy.

1. Information We Collect
A. Information You Provide Directly
We may collect the following information when you contact us, request a quote, or book a
service:

• Full name
• Email address
• Phone number
• Service address or job location
• Payment information (processed securely through third-party payment processors; we do
  not store full card details)
• Any notes or messages you enter when requesting or customizing a service

B. Information Collected Automatically
When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages viewed and time spent on site
• Cookies and tracking data (for functionality and analytics)

C. Information from Third Parties

If you book through a partner platform or referral partner, we may receive your:

• Contact information
• Service details
• Referral source

2. How We Use Your Information
We use your information to:

• Provide, confirm, and manage your cleaning service
• Communicate regarding scheduling, changes, or updates
• Send quotes, invoices, receipts, and service reminders
• Improve our services, customer experience, and website performance
• Process payments securely
• Send marketing or promotional updates (you can unsubscribe anytime)
• Maintain safety and compliance with local laws

3. Sharing Your Information

We do not sell your personal information.
We may share information only with:

A. Service Providers
Trusted third parties that help us operate:

• Payment processors
• Scheduling and booking software
• Marketing platforms (email/SMS services)
• Independent cleaners and contractors assigned to your job.

These parties are only given the information necessary to perform their role.

B. Legal Requirements
We may disclose information if required to:

• 
  Comply with legal obligations
• Respond to government or law enforcement requests
• Protect our rights, property, or business interests

4. Data Security
We take reasonable measures to protect your personal information, including:

• Secure and encrypted payment processing
• Access controls for internal systems
• Data minimization practices

However, no method of online transmission is 100% secure, and we cannot guarantee absolute
protection.

5. Your Choices and Rights
You have the right to:

• Request access to your personal information
• Update or correct your information
• Opt out of marketing emails or SMS messages
• Request deletion of your data (unless retention is required for business or legal purposes)

To exercise your rights, contact us at: contact@peoriacleaningpros.com

6. Cookies and Tracking Technologies
Our website may use cookies to:

• Improve site functionality
• Analyze user behavior
• Remember user preferences

You can adjust your browser settings to block cookies, though some features may not function
properly.

7. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy
We may update this Privacy Policy occasionally.
Changes will be posted with the updated date at the top of this page.
Continued use of our services after updates means you accept the revised policy.

9. Contact Us
If you have questions or concerns about this Privacy Policy, contact Peoria Cleaning Pros:
Email: contact@peoriacleaningpros.com
Phone: (309) 650-8444
Website: www.PeoriaCleaningPros.com
Address: East Peoria, IL